FAQs


General Questions

What are dart's operating hours?

Dart  is a 24-hour ride-booking service.  However, your booking is subject to the availability of taxi drivers at the time of your request. Bookings are immediate depending on driver availability. An advanced  bookings feature will be available soon.

 

I'm having trouble signing in

Please try to sign up again. If you have this experience, it may be because you signed up before we went live and upgraded our servers! If you are still having trouble, please contact our support team (details at the bottom of the page).

 

I Have reached my destination but want to continue to a second destination, how do I Proceed? 

No problem! You may inform the driver of your second stop and the fare is the actual meter reading at end of journey (inclusive of any surcharges and booking fee).

 

Why can't I type an address for Pick-up or drop-off?

Despite Dart having the best available map data in Brunei, the maps still have gaps for this region. We suggest that you input a known landmark, kampung or simpang number nearby and manually drag the pin to the intended destination on the map. We are continuously working on improving this!

 

I want to become a dart driver! how Do i sign up?

We are still hiring for Dart Car Service! Click on the 'Driver Sign Up' on the top menu of the main page and fill in your details.

As demand grows we will be opening further slots for Drivers.

 

WHAT IS THE DIFFERENCE BETWEEN DART TAXI AND the DART CAR SERVICE?

Dart Taxi provides an easy way for people to book a metred taxi ride. For those interested in becoming a licensed taxi driver, please contact us and we will guide you through the process.

Dart Car is a service that offers taxi services at a discounted rate pre-agreed upon booking.

Payment

How does Payment work?

Dart uses cash payment, simply pay your driver the indicated amount. Future cashless options will be available soon. You may select your preference on the summary page before booking your ride.

 

How is the cost calculated?  

The Estimate for meter given is based on the calculated  distance and time travelled based upon navigation data and Taxi meter Tariffs are applied. The estimate does not include surcharges or any time delays and should be used as an indication of cost only.

 

What is the final cost I need to Pay?

For meter rides the actual charge to customer is the Taxi Meter final reading inclusive of any surcharges and booking fee. 

For DartCar the pre-agreed price is the final cost. This does not apply if final destination is changed, cost will then revert to meter reading.

 

Can I use cash?

Yes, Dart accepts cash payment, simply select your preference on the summary page before booking your ride!

 

Drivers' FAQs

 

why should I become a dart driver?

You can earn more! Work flexibly and you can earn as much as you want.

 

I have a car and comprehensive insurance policy. Is this enough?

Not quite, but you're almost there. You also need to have Passenger Liability insurance, which can be purchased via your insurance company. You also need to attend the Dart driver training- get in touch for more info.

 

What will my working hours be like?

You are your own Boss! You can work whenever you want, for as long as you want. Although for occupational health & safety we recommend you do not exceed 10 hours daily.

 

When can I start?

Immediately! Just make sure that you meet the requirements and successfully complete the training course.

 

I want to be a Dart Driver but I don't own a car. Can I still qualify?

Of course! But you need a letter of consent from the vehicle's owner before you can use it with Dart. Alternatively there is a DART-READY rental car option coming soon.

 

What are my projected earnings?

You could be earning $500+ a month by doing just five rides a day. The more you work the more you earn. On top of that, Dart offers incentives and bonuses, which means you could earn even more!