FAQs


General Questions

What are dart's operating hours?

Dart  is a 24-hour ride-booking service.  However, your booking is subject to the availability of taxi drivers at the time of your request. If you are planning to travel at off-peak hours (for example, late at night), we suggest that you book your ride well in advance, using our 'Pick-up later' option.

 

I'm having trouble signing in

Please try to sign up again. If you have this experience, it may be because you signed up before we went live and upgraded our servers! If you are still having trouble, please contact our support team (details at the bottom of the page).

 

I Have reached my destination but want to continue to a second destination, how do I Proceed? 

No problem! You may inform the driver of your second stop and the fare is the actual meter reading at end of journey (inclusive of any surcharges and booking fee).

 

Why can't I type an address for Pick-up or drop-off?

Unfortunately, Google maps is limited in this region. We suggest that you input a known landmark, kampung or road nearby and manually drag the pin to the intended destination on the map. We are working on improving this!

 

I want to become a dart driver! how Do i sign up?

We are now hiring for Dart Car Service! Click on the 'Driver Sign Up' on the top menu of the main page and fill in your details.

Once you have submitted the details, a confirmation email will be sent to you. 

 

WHAT IS THE DIFFERENCE BETWEEN DART TAXI AND the DART CAR SERVICE?

Dart Taxi provides an easy way for people to book a metred taxi ride. For those interested in becoming a licensed taxi driver, please contact us and we will guide you through the process.

Dart Car is an upcoming Dart service that offers  limo and rideshare services at fixed prices. We will release further details soon.

Payment

How does Payment work?

Dart uses an in-App card payment gateway serviced by a licensed merchant service (first data merchant services), which safely retains your details and uses 3D secure authentication. We do not have any access to your payment details on our servers.

Alternatively, cash payment is also available, simply select your preference on the summary page before booking your ride.

 

Why am I charged $1 before my booking starts?

This is a one-time, refundable BND $1.00 charge used to verify your payment details. It will be automatically refunded within 7 days.

 

How is the cost calculated?  

The Estimate given is based on the shortest and alternate route distance travelled based upon Google maps and Taxi meter Tariffs are applied. The estimate does not include surcharges or any time delays and should be used as an indication of cost only.

 

What is the final cost I need to Pay?

The Actual charge to customer is the actual Taxi Meter reading inclusive of any surcharges and booking fee.

 

Can I use cash?

Yes, Dart now accepts cash payment, simply select your preference on the summary page before booking your ride!

 

Drivers' FAQs

 

why should I become a dart driver?

You can earn more! Work flexibly and you can earn as much as you want.

 

I have a car and comprehensive insurance policy. Is this enough?

Not quite, but you're almost there. You also need to have Passenger Liability insurance, which can be purchased via your insurance company.

 

What are my start-up costs to become a Dart Driver?

$150 for the training course to become a certified Dart Driver and about $100 to gain a vocational licence. You will also need passenger liability insurance where cost varies depending on your vehicle, we can assist to get an initial quote for this. 

The detailed breakdown can be found below.

 

What will my working hours be like?

You are your own Boss! You can work whenever you want, for as long as you want. Although for occupational health & safety we recommend you do not exceed 10 hours daily.

 

When can I start?

Immediately! Just make sure that you meet the requirements and successfully complete the training course.

 

I want to be a Dart Driver but I don't own a car. Can I still qualify?

Of course! But you need a letter of consent from the vehicle's owner before you can use it with Dart. Alternatively there is a DART-READY rental car option coming soon.

 

What are my projected earnings?

You could be earning $500 a month or more by doing just five rides a day. The more you work the more you earn. On top of that, Dart offers incentives and bonuses, which means you could earn even more!