KOTA KINABALU

 
 

REGIONAL MANAGER

  • Manage and oversee Dart’s overall daily operations in the Kota Kinabalu.

  • Manage, train and motivate staff, to ensure quality service is being provided.

  • Assist in staff recruitment and evaluation to ensure they are in compliance with the company’s policies and procedures.

  • Oversee budget and finance allocations.

  • Develop and apply strategies to enhance the company’s growth.

 

CUSTOMER SERVICE AGENT

  • Log, track and analyse customer feedback and suggest improvements internally based on the insights gathered.

  • Recognizing ideal customer profiles and mapping customer journeys to recognize the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements.

  • Identify customers’ pain point to identify areas of improvement and report to the relevant departments.

Marketing lead

  • Oversee and implement marketing activities to promote Dart services.

  • Managing marketing campaigns and budgets and supervise design and production of marketing materials.

  • Supervise social media and copywriting teams in marketing campaigns and activities.

  • Supervise website management

  • Manage marketing budget.

FLEET LOGISTICS MANAGER

  • Develop a detailed understanding of Dart's Fleet and identify key market-level questions, problems, and continuous improvement opportunities to drive productivity and operational efficiencies.

  • Lead on-the-ground operations to sustainably maximize fleet availability, performance, and utilization to enable growth.

  • Drive strategic, fleet-wide initiatives to improve customer satisfaction, fleet health and fleet management costs.

  • Prioritize team resources based on financial impact, operational capacity, and customer needs.

  • Analyze operational data and implement strategies for driver acquisition.

  • Oversee inspection procedures for Dart vehicles to insurance quality and safety

 
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