QUICK HELP

HOW MUCH IS THE PRICE FOR MY TRIP?

You can find the price of the fare in the app after you have selected your destination and services.

HOW TO USE THE APP?

Follow these 3 simple steps and Dart away:

1. Enter pick-up and drop-off location

2. Select the type of services you want

3. Review and press 'Book Now'

HOW DO I PAY?

Payment can be made using by cash. Payment can also be made using Dart Credits in which you can top-up in the app using your Visa or Mastercard.

GENERAL QUESTIONS

WHAT ARE DART'S OPERATING HOURS?

Dart is a 24-hour ride-booking service. Your booking is subject to the availability of drivers at the time of your request. Meanwhile our office operating hours is from 9.00am – 5.30pm on Mondays to Fridays.

HOW MUCH IS A DART CAR RIDE?

You can check the prices via app after entering desired pick-up and drop-off location, and you will be able to review ride details before booking your Dart Car.

I'M HAVING TROUBLE SIGNING IN.

Please try to sign up again. If you are experiencing this, it may be because you signed up before we went live and upgraded our servers! If you are still having trouble, please contact our support team (details at the bottom of the page).

I HAVE REACHED MY DESTINATION BUT WANT TO CONTINUE TO A SECOND DESTINATION, HOW DO I PROCEED?

You would have to make a new booking on the app.

WHY CAN'T I TYPE AN ADDRESS FOR PICK-UP OR DROP-OFF?

Despite Dart having the best available map data in Brunei, the maps still have gaps for this region. We suggest that you input a known landmark, kampung or simpang number nearby and manually drag the pin to the intended destination on the map. We are continuously working on improving this!

CAN YOU HELP ME FIND MY LOST ITEM?

Sure! You may get in touch immediately via the Dart Support Hotline (+673 838 3278) and we will assist you accordingly.

Once we have confirmed with the Driver, you can mutually agree on any of the following ways to retrieve them:

Driver to drop off the item at Dart HQ, whereby the branch location will be shared with you once you have confirmed.
Driver to deliver your item directly according to your agreed arrangement with charges. Price will be disclosed based on the distance and time of the trip.

While we will do our best to search, unfortunately, we cannot guarantee that lost item/s can be found or delivered immediately. Neither our Dart Drivers nor Dart is responsible for any loss or damage to any of the items left in the car after a Dart ride ends. Do note, that all food and perishable items will be disposed of after 24 hours.

All unclaimed items will be kept for one month from the date of return to our office.

RIDE BOOKING ISSUES

I CAN'T GET A RIDE, WHAT DO I DO?

There are a few reasons why this might happen:

High demand in your area:- This is common during peak hours. We're always alerting nearby drivers to meet the demand.
Heavy rain:- Poor weather conditions can affect traffic and make it difficult for drivers to accept rides.
Unstable internet connection:- A poor internet connection can prevent us from processing your booking request.
Driver availability:- Even if you see many vehicles on the map, they might not be on the same route as you and may choose not to accept your booking.

To increase your chances of getting a ride, consider the following tips:

Wait a few minutes before trying to book again, especially during peak hours.
If you need a ride urgently, try other service types. Dart offers Dart Car and Dart XL services and there may be more drivers who can accept your booking depending on which one you choose.
Wait until the weather improves before trying to book again.
Ensure your device has a stable Wi-Fi connection or that your mobile data is switched on.

MY DRIVER ASKED ME TO CANCEL, WHAT DO I DO?

If your driver asks you to cancel the booking, please know that you're not obligated to do so. Our service standards require our drivers to fulfill the bookings they accept. If they can't make it for a valid reason, they should inform you promptly and cancel the booking themselves.

If you've already cancelled and selected Driver asked to cancel, rest assured, we've received your feedback. We use this information to maintain high driver quality and will take disciplinary measures if necessary, especially for drivers who repeatedly fail our service standards.

WHAT HAPPENS IF I WANT TO LEAVE MIDWAY THROUGH MY DART RIDE?

When you book a ride via the Dart app, your driver is responsible for taking you to the destination entered in the app. However, if you decide to leave midway, please take note of the following:

Will I still be charged for the service? Yes, if you choose to leave midway through your ride, you will be charged the full fare as stated on the Dart app after the booking is confirmed. This includes any applicable surcharges and booking fees.
What should I do if my driver refuses to take me to my destination or I feel unsafe? If this occurs, remain calm and let us know immediately via the Dart Support Hotline (+673 838 3278).

DART AROUND

WHAT IS DART AROUND?

Dart Around is a private chauffeur service that lets you book a Driver by the hour, giving you the flexibility to make multiple stops during your journey. The service is ideal for errands, meetings, sightseeing, shopping, or any trip that requires more than a single destination.

WHERE CAN I USE DART AROUND?

Dart Around is available throughout Brunei. Cross-border trips to Miri and other parts of Sarawak are also available, subject to Driver permit and availability.

HOW DO I BOOK A DART AROUND TRIP?

You can book Dart Around directly through the Dart app. Bookings can be made up to 30 days in advance using Dart Credits. For cross-border trips, please contact our Customer Support team so we can check for available Drivers with the required permits.

DART DELIVERS

WHAT IS DART DELIVERS?

Dart Delivers is an on-demand delivery service within the Dart app that allows users to send items from one location to another using Dart drivers.

HOW DO I BOOK A DELIVERY WITH DART DELIVERS?

Open the Dart app.
Select Dart Delivers.
Enter the pickup and drop-off locations.
Provide the sender and recipient details.
Confirm the delivery details.
Pay using Dart Credits.
Wait for a driver to accept your booking.

HOW DO I PAY FOR DART DELIVERS?

All Dart Delivers bookings must be paid using Dart Credits.

WHAT CAN I SEND USING DART DELIVERS?

You may send most everyday items, provided they comply with our Terms & Conditions and do not exceed the size, weight, and value limitations.

WHAT ITEMS ARE PROHIBITED?

Alcohol, cigarettes, tobacco products, vapes, drugs, firearms, explosives, hazardous materials, dangerous chemicals, cash, valuable jewellery, live animals, and any item prohibited under the laws of Brunei Darussalam.

WHAT ARE THE SIZE AND WEIGHT LIMITS?

Dart Delivers: Up to 50cm x 25cm x 25cm and 10kg. Dart Delivers XL: Up to 100cm x 50cm x 50cm and 30kg.

CAN I SCHEDULE A DELIVERY?

Yes. Scheduled deliveries are available within the Dart app and may be subject to additional charges.

CAN I TRACK MY DELIVERY?

Yes. You may track the status of your delivery through the Dart app once a driver has accepted the booking.

IS MY PACKAGE INSURED?

No. Dart Delivers does not provide insurance coverage for items in transit.

HOW SHOULD I PACKAGE MY ITEM(S)?

Items should be properly packed and secured before collection.

WHAT HAPPENS IF THE RECIPIENT CANNOT BE CONTACTED?

The item may be returned to the sender and additional charges may apply.

WHAT HAPPENS IF I ENTER THE WRONG ADDRESS?

Additional charges may apply if a delivery needs to be redirected, rescheduled, or returned due to incorrect information.

CAN I CANCEL MY BOOKING?

Yes. However, cancellation fees may apply if a driver has already accepted the booking or arrived at the pickup location.

WHAT HAPPENS IF NO DRIVER ACCEPTS MY BOOKING?

The booking will remain unfulfilled and any payment deductions will be refunded in accordance with Dart's refund policy.

WHAT PROOF OF DELIVERY IS PROVIDED?

Proof of delivery may include delivery photographs, GPS records, delivery status updates, and recipient confirmation.

CAN DRIVERS INSPECT MY PACKAGE?

Yes. Drivers may inspect packages where reasonably necessary to ensure compliance with Dart Delivers Terms & Conditions and applicable laws.

WILL THE DRIVER DELIVER DIRECTLY TO MY APARTMENT UNIT OR OFFICE?

Dart Delivers operates primarily as a point-to-point delivery service. For apartments, offices, hotels, hospitals, government buildings, or other restricted-access premises, recipients may be required to collect their items from the lobby, reception area, security checkpoint, or other accessible collection point. Deliveries beyond these locations are at the driver’s discretion.

WHO CAN I CONTACT IF I NEED ASSISTANCE?

Please contact Dart Customer Support through official social media channels, email (support@dartbrunei.com), or hotline (+673 838 3278).

DART AIRPORT TRANSFER

WHAT IS DART AIRPORT TRANSFER?

Dart Airport Transfer is a convenient transport service for trips to and from Brunei International Airport. Whether you are travelling for a flight departure or arriving in Brunei, Dart provides a private ride option for a comfortable and reliable airport journey.

HOW DO I BOOK A DART AIRPORT TRANSFER?

You can book your Dart Airport Transfer through the Dart app. Bookings can be made: On-demand, subject to Driver availability; or Up to 30 days in advance using Dart Credits only for future bookings.

For departure trips, pickups are available from anywhere within Brunei. For arrival trips, airport pickups are strictly at the P2 Car Park area (click here for directions).

IS THERE AN ADDITIONAL AIRPORT SURCHARGE?

Yes. All Dart Airport Transfer trips to and from Brunei International Airport include a fixed BND3 airport surcharge.

The final fare may also vary depending on your pickup/drop-off location and peak or non-peak hours. Please refer to the tariff pricing here.

WHAT INFORMATION SHOULD I PROVIDE WHEN BOOKING AN AIRPORT TRANSFER?

To ensure the correct vehicle is assigned, please provide accurate details on:

Number of passengers travelling; and
Number of bags/luggage you are bringing.

For oversized items (e.g. large equipment or special luggage), please declare them in the Notes section before booking, or inform your assigned Driver through the Dart app after your trip has been accepted.

Vehicle capacity:

Dart Car: Up to 4 passengers
Dart XL: Up to 6 passengers

If you are travelling with a larger group or bringing multiple/large luggage items, we recommend selecting Dart XL where available.

IS THERE AN ADDITIONAL CHARGE FOR LUGGAGE?

Your luggage allowance depends on the vehicle assigned.

A flat BND2 surcharge applies if you are bringing more than 2 bags. Please ensure your luggage details are accurately stated during booking to allow the appropriate vehicle assignment.

WHAT HAPPENS IF MY FLIGHT IS DELAYED OR I NEED TO CHANGE MY PICKUP TIMING?

Drivers will wait for up to 30 minutes at the P2 Car Park area after arriving for airport arrival pickups.

If you experience a delay, please inform your Driver directly through the Dart app or contact our Customer Support team immediately. Adjustments can only be made after the delay or changes have been communicated.

Additional charges may apply if the delay causes the trip timing to move into a different fare period (e.g. from non-peak to peak hours). After the allowed waiting period, the Driver may cancel the trip.

CAN I CANCEL, RESCHEDULE OR REQUEST SPECIAL ASSISTANCE?

Yes. If you need to cancel or reschedule your trip, please inform your Driver as early as possible or contact Customer Support immediately.

Rescheduling is allowed, subject to the assigned Driver's availability.
Cancellations must be made at least 30 minutes before pickup time.
Child seats must be provided by passengers.
Pets are not allowed.
Wheelchair assistance is available; please inform your Driver in advance.

LOST & FOUND

I LEFT SOMETHING IN MY DART. WHAT SHOULD I DO?

Don’t worry! Just reach out to our Customer Support Team (+673 838 3278) with your trip details (date, time, pick-up/drop-off location) and a short description of the item.

HOW WILL I KNOW IF MY ITEM HAS BEEN FOUND?

We will contact you once we locate your item and guide you on how to get it back.

HOW CAN I GET MY ITEM BACK?

You can choose from the following options:

Pick up at Dart Office (once driver has returned item to Dart HQ) – free of charge.
Dart Delivers – with charge (price will be calculated based off starting point at Dart HQ, Sunway Centre)

HOW LONG DO YOU KEEP LOST ITEM?

We’ll keep items safely for 30 days. After that, they may be donated, passed to the police, or discarded (depending on the item).

WHAT HAPPENS IF I DON'T CLAIM MY ITEM WITHIN 30 DAYS?

Daily essentials (clothes, shoes, toys, etc.): Donated to charity.
Valuables (IDs, passports, wallets, jewellery, etc.): Handed to the police.
Prohibited items (vapes, cigarettes, alcohol, etc.): Disposed of immediately.

HOW FAST WILL MY ITEM BE RETURNED?

If your driver is nearby, it might be returned the same day.
If it’s stored at our office, you can collect it right away or request delivery (within 3 working days).

IS DART RESPONSIBLE IF MY ITEM CANNOT BE FOUND?

We’ll always do our best to help, but please note Dart isn’t liable for lost, damaged, or unreturned items.

WILL YOU REMIND ME ABOUT MY LOST ITEM?

Yes, we’ll try to contact you at least three times before unclaimed items are given away, sent to the police, or discarded.

ACCOUNT & SETUP

I CAN’T REGISTER IN THE APP.

We suggest you try again and ensure you have internet access in your device. If you still have difficulties on registering, please contact our support line which can be found below.

I CAN’T LOG IN.

There are few possibilities as why you can’t log in. Please make sure you do the steps below:

Check your GPS settings. Ensure your GPS is switched on and set to high frequency.
Ensure that your email address and phone number you entered is correct and valid
Ensure that you allow Dart app to access your device location and have access to internet connection

MY APP HAS AN ERROR (FAILED CONNECT TO SERVER).

If an error occurred, we probably do server maintenance or server down. It might take a while. If you are currently in a ride, please be advise with our driver and contact us as soon as possible.

INCORRECT PASSWORD.

On the login page, tap the “forget password” and provide your email address. You will need to check your email and reset your password from there. Note: if you haven’t receive any email in your inbox, please check your spam messages.

I HAVE A DART PIN ISSUE.

The pin number is sent in your phone number that you have given upon registering. The pin will be given to you via text message. If you have not receive them, we recommend you to try it again and make sure the phone number you entered is correct.

HOW TO CHANGE MY EMAIL AND PHONE NUMBER?

You can change your email and phone number by tapping your profile picture or your name on the side menu. On your profile page, you are able to edit your name, phone number and email. Once you’re done, tap update on the bottom of the screen to confirm your changes.

PAYMENT

HOW DO I PAY?

Dart uses cash payment, simply pay your driver the indicated amount. You can also pay using Dart Credits in which you can purchase using Visa or Mastercard in the app. You may select your payment preference on the summary page before booking your ride.

HOW DO I TOP UP DART CREDITS?

Follow the steps below:

Select 'Payment Settings'
Select 'Top Up Credits'
Choose 'Credit Card'
Choose amount of top up and tap 'Buy Top up'
Enter your bank details and tap 'Buy Now'

HOW IS THE PRICE CALCULATED?

The estimate for meter given is based on the calculated distance and time traveled based upon navigation data and Taxi meter Tariffs are applied. The estimate does not include surcharges or any time delays and should be used as an indication of cost only.

WHAT IS THE FINAL PRICE I NEED TO PAY?

For Dart Car the pre-agreed price is the final cost. For Dart Around, if you exceed the number of hours selected, and if there are additional districts, there will be additional charges.

ARE MY DART CREDITS REFUNDABLE?

Unfortunately, once you have topped up your Dart Credits, they are non-refundable. We suggest that you check for the price of the trip first before topping up. However, should you think there was a mistake with the refund, please complete our Customer Refund Request Form here. This form helps us gather the necessary information to review your request efficiently.

WHAT IS YOUR REFUND POLICY?

Refunds are only processed based on the terms and conditions stated by our company. Each refund request is carefully reviewed by our team, and we will notify you of the outcome whether it is approved or not.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

If your refund is approved, the refund will be returned to your original payment method within 2-3 weeks, depending on your bank or payment provider's processing time.

WHAT KIND OF ISSUES ARE ELIGIBLE FOR A REFUND?

Refunds may be considered in cases such as:

Failed service due to technical errors or system faults
Duplicate or overpayment
Specific cases where the issue is caused by us and verified by our team

SOMEONE TOLD ME I WOULD GET A REFUND. IS THAT VALID?

Please note that only our internal team can verify and approve refunds. While we work closely with our partners, any refund-related confirmations must come directly from us. We recommend submitting your request through our form so we can review and respond accordingly.

HOW LONG DO I HAVE IF I WANT TO ISSUE A REFUND?

Please note that there is a 30 days validity for top-ups. Any top-ups over 30 days are not valid for a refund.

I USED UP SOME OF MY CREDITS AND HAVE SOME LEFT OVER, CAN I REFUND IT?

Please note that partially used Dart credits are not valid for a refund.

CAN I CONTACT SOMEONE IF I HAVE MORE QUESTIONS?

Yes! If you need help or want to follow up on your refund status, feel free to contact our customer support team at support@dartbrunei.com or +673 838 3278.

YOUR BOOKINGS

HOW CAN I VIEW MY RIDES?

From the app menu, tap on “My Trips”. Here you can manage all your upcoming, current, or past rides. All your future rides will be listed under “Upcoming”. If you want to view your ride history, tap on “History” to see a complete list of your past rides with dates, locations and your driver.

I NEED A RECEIPT FOR MY RIDE.

An email will be sent every time you ride with Dart. Ensure that your email is updated in your account details. Note: If you haven’t receive any email from us, please check your spam messages.

I HAVE REACHED MY DESTINATION BUT WANT TO CONTINUE TO A SECOND DESTINATION, HOW DO I PROCEED?

No problem! You may inform the driver of your second stop and the fare is the actual meter reading at end of journey (inclusive of any surcharges and booking fee).

I CAN’T FIND THE ADDRESS FOR PICK-UP OR DROP-OFF.

CAN I BOOK A RIDE VIA DART SUPPORT LINE?

You can call our support line to book a ride with a $2 booking fee. We are more than happy to help you book a ride but we recommend you to book a ride by downloading our app as app booking have no fee.

CAN I BOOK DART IF THE PICK-UP IN BRUNEI & DROP-OFF IN MIRI SARAWAK?

Cross-border travel to Miri (Sarawak) is not available at the moment, however stay tuned to our website and social media for updates!

CAN I BOOK FOR A LATER DATE?

Yes, you can! We have a feature where you can book a ride for a later date or time. It can be found in the summary page of your transportation i.e when you have already chosen your pick up and drop off and after you have chosen your Dart services. Please note that there will be an additional $0.50 surcharge for all future bookings.

I AM BOOKING A RIDE FOR 4 PASSENGERS, HOW MUCH WILL THE FARE BE?

The price is still the same when you use the app. There is no additional charge for extra passengers. However, if more than 4 passengers, we recommend you to use Dart XL as it can cater maximum 6 passengers.

I AM BRINGING BAGGAGES WITH ME, HOW MUCH WILL THE FARE BE?

The price of your ride is inclusive of baggages. However, there are additional $2 for baggages that are 3 and above. We also recommend you to note down how many passengers and baggage you bring in the "passenger info"

APPLY AS A DART DRIVER

HOW DO I APPLY TO BECOME A DART DRIVER?

Click here to register to become a Dart Driver.

I WANT TO BE A DART DRIVER BUT I DON'T OWN A CAR. CAN I STILL QUALIFY?

Of course! But you need a letter of consent from the vehicle's owner before you can use it with Dart.

WHAT ARE THE REQUIREMENTS TO BECOME A DART DRIVER?

Local / Permanent Resident
21 years old and above
Have a Class 3 AND Class 12 license

WHAT DOCUMENTS DO I NEED TO APPLY?

Copy of IC
Copy of Driving License
Copy of the blue card
Copy of the car insurance
Copy of car owner's IC and Driving License (if you are not the car owner)
Copy of car owner's blue card and insurance (if you are not the car owner. On the insurance,your name MUST be stated as the 2nd driver)
Your medical results (Form F)(Go to Amaan Clinic to get your medical results)

HOW DO I GET THE CLASS 12 LICENSE?

After registering on our website and submitting your applications and necessary documents,you are required to attend a one-day training session taught by the Dart Team.
Take the Class 12 exam at JPD SG Akar. The training session is essential as the topics will be featured in the Class 12 exam.
JPD will also perform KDN and background checks on all applicants. Once you have passed the Class 12 exam and your background and KDN checks have been cleared, you can proceed to endorse your Class 12 license at JPD Sg Akar.