Bandar Seri Begawan

Manage and oversee Dart’s overall daily operations.
Manage, train and motivate staff, to ensure quality service.
Organise staff meetings and provide recommendations and solutions in daily operations.
Assist in staff recruitment and evaluation to ensure they are in compliance with the company’s policies and procedures.
Oversee budget and finance allocations.
Develop and apply strategies to enhance the company’s growth.
Implement and enhance marketing strategies and provide recommendations for improvement.

Develop a detailed understanding of Dart's Fleet and identify key market-level questions, problems, and continuous improvement opportunities to drive productivity and operational efficiencies.
Lead on-the-ground operations to sustainably maximize fleet availability, performance, and utilization to enable growth.
Drive strategic, fleet-wide initiatives to improve customer satisfaction, fleet health and fleet management costs.
Prioritize team resources based on financial impact, operational capacity, and customer needs.
Analyze operational data and implement strategies for driver acquisition.
Oversee inspection procedures for Dart vehicles to insurance quality and safety

Collaborate with Investor Relations by analyzing relevant financial information in preparation for the earnings call and investor presentations.
Ensure asset costing policies are clearly defined and consistently implemented.
Help in analyzing & showing forecast trends for total company financials.
Must be able to evaluate data, draw conclusions, interpret results and make recommendations.
Maintain process documentation and look for opportunities to automate and improve daily costing accounting and account processes.
Prepare account reconciliations and flux analysis and ensure they are SOX compliant.
Timely and accurate execution of monthly close in areas of responsibility.
Team up with Operations and Business Development team to create Board of Directors financials.
Partner with Financial Department to manage close timelines, process and reporting.
Manage creation of internal executive reporting documents including board, close and other management presentations and workbooks

Manage schedules, appointments and daily operations.
Enhance office efficiency and productivity .
Organise meetings and company events
Manage office budgets, orders of office stationary and supplies, maintenance needs.
Communicate and maintain relationships with suppliers and clients.
Oversee and supervise in administrative tasks.
Assist in dealing with complaints and enquiries.
Manage, train and motivate staff, to ensure quality service.

Have knowledge of computer science and applications, statistics and analytics.
Leverage data and analytic frameworks to identify opportunities for growth and efficiency .
Work closely with business development, marketing and operations team to translate data insights into decisions and action.
Develop analytical frameworks to monitor business and product performance.
Establish metrics that measure the health of our products, as well as rider and driver experience

Log, track and analyse customer feedback and suggest improvements internally based on the insights gathered.
Recognizing ideal customer profiles and mapping customer journeys to recognize the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements.
Identify customers’ pain point to identify areas of improvement and report to the relevant departments.

Accountable for systematic performance monitoring to identify potential issues and propose action plans.
Lead construction of supply-shaping and demand-generating strategy to identify potential business growth.
Proactively identify issues, and areas of improvements to provide value added insights and implement strategic initiatives.
Managing end-to-end life cycle from strategic planning to tactical activities to drive continuous improvement.
Conduct research and provide analysis alongside providing recommendation to improvement processes & product flows

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